if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)Ħ. check for, and if available, update your osĥ. Steps 4, 5 and 6 only need to be done if you were or are having problems with cc appsĤ. then uninstall the cc desktop app, using the correct uninstaller per. uninstall every cc app including preferences per Ģ. If you have trouble installing anything cc because of previous installs, clean your computer of cc files by following each applicable step below (ie, if it's not possible perform a step, skip it):ġ. Connect to the internet and allow Creative Cloud to update and retrieve your licensing info. ![]()
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